Frequently Asked Questions
Everything you need to know about our premium essentials.
Where are Velour Garments produced?
All our garments are ethically manufactured in our local facilities in Barcelona, Spain, ensuring premium quality control and fair labor practices.
How long does shipping take?
Standard domestic orders arrive within 2-4 business days, while international shipping typically takes 5-10 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.
How do I choose the right size?
Our pieces are designed with a specific fit in mind, ranging from slim to oversized. Please refer to the detailed size guide on each product page for exact measurements in centimeters.
Will the garments shrink after washing?
Most of our fabrics are garment-dyed and pre-shrunk during the manufacturing process. However, to maintain the fit, we recommend washing in cold water and hanging to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.